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Certificate III in Health Services Assistance

HLT33115 – Certificate III in Health Services Assistance

  • AQF Level

  • Amount of Training

    990 hours
  • Course Fee

    2,999 AUD
  • Mode Of Delivery

    Online Blended
IHNA Online Policies, Procedures & Forms Check this course currency on the National Register of VET

* Aboriginal and Torres Strait Islanders’ students are encouraged to apply.

Why IHNA Online ?

  • Competency based training underpinned by adult learning principles
  • Scholarships are available
  • Access to 24*7 Online Library
  • Experienced educators with industry
  • Easy Payment Options
  • Finalist and Winner of national and international training award
  • Networking Opportunities with peak bodies and industries
  • IHNA Online Alumnus Status
  • Dedicated Student Support Team
  • Work Integrated Learning (WIL) – learn as you practise

Course Overview

HLT35021 – Certificate III in Dental Assisting qualification reflects the role of workers who assist dental practitioners during oral health care procedures. The role includes:

  • Maintaining high infection control standards.
  • Assisting with practice administration.
  • Supporting quality and professionalism in the dental sector.

Dental assistants are frequently the first point of contact for patients, allowing them to make the practice friendly and give high-quality care. Client service delivery, administrative activities such as reception, appointment scheduling, payment and receipts, and clinical management will all be handled by dental assistants. Dental assistants can also serve as health promotion and clinic management advocates.

Mode of Delivery

Mode of Delivery: Online Blended

Online theory with simulation workshop and work placement

This course is provided through the online, blended mode of delivery. It will be delivered over 990 hours, including self-paced structured e-learning as per the session plan, on-campus simulation training, assessment, and 350​ hours of work-based training / professional experience placement (PEP).

Students are advised that they will be required to do unstructured self-learning. Weekly support sessions are available for this course if you require any assistance.

Please call our friendly admissions team to know more about the course.

From within Australia : 1800 22 52 83, From outside Australia : +61 3 9455 4462

Career Opportunity

Dental assistants work alongside the dental operator, helping provide quality customer-focused oral healthcare for patients via:

  • Dental Assistant
  • Dental Nurse
  • Dental Assistant and receptionist
  • Supporting infection control practices
  • Chair-side assistance
  • Maintaining a safe and hygienic clinical environment
  • Contributing to the administration of the practice

An affordable way to learn from IHNA Online training experts

What will I study?

15 units are required for award of this qualification including:

  • 8 core units

  • 2 elective units

  • CHCCOM005

    Communicate and work in health or community services

  • CHCDIV001

    Work with diverse people

  • HLTINF006

    Apply basic principles and practices of infection prevention and control

  • HLTWHS001

    Participate in workplace health and safety

  • HLTINF002

    Process reusable medical devices and equipment

  • HLTDEN015

    Prepare for and assist with dental procedures

  • HLTDEN016

    Assist with dental radiography

  • HLTDEN017

    Assist with administration in dental practice.

  • HLTDEN028

    Provide effective oral hygiene instruction to patients with an oral health treatment plan

  • HLTDEN030

    Assist the dental practitioner during medical emergencies in a dental setting

Course Module

Total number of units for this course = 10

8 Core units

2 Elective units

Student Testimonial

It is always a pleasure to listen to the stories our students say about us! Take a sneak peak at the inspiring stories of our students, which often leave us in tears of intense happiness and give us strength and hope

IHNA Online Admission Requirements

However, there are no formal entry requirements for this qualification, but applicants should demonstrate the ability to perform tasks as required by the health industry.

Aboriginal and Torres Strait Islanders’ students are encouraged to apply.

16 years of age and above at the time of commencement of the course.

Satisfactory completion of studies in applicant’s home country equivalent to an Australian Year 10 course is required for entry into this course.

Students may undergo language, literacy, and numeracy (LLN) to identify Language, Literacy and Numeracy capabilities at the time of Orientation (prior to commencing the courses).

Students over the age of 22 will also be considered without the minimum education requirements. Each case will be reviewed individually to ascertain the capacity of the student to meet course requirements.

Digital literacy

Student must possess basic computer skills which includes covering the most common usages of a computer, including managing computer files, word processing, using spreadsheets and databases; creating presentations; finding information and communicating using computers; and being aware of social and ethical implications of Internet use.

IHNA Online Pathways

Pathways from this Qualification

Graduates may progress to higher level qualifications within and/or across the health and community sector.

  • Certificate IV in Dental Assisting
  • Diploma in Dental Technology
  • Advanced Diploma of Dental Prosthetics

Pathways to this Qualification

  • There are no pre-requisites or any other training package entry requirements for this course

How to Apply

Step 1
Application: Submit your online application by clicking “Enrol Now” and pay your tuition fees.
Step 2
Access: Explore the learning resources and start learning on your learning platform. Credentials, user guide and a conditional offer letter will be sent to your email
Step 3
LLN:You are required to complete an LLN test, within the first 3 days of enrolling
Step 4
Confirmation:Upon completion of your LLN and any other prerequisites, you will be issued a Confirmation of Admission
Step 5
Cooling off period:Once enrolled students have a 5 working days cooling off period (from course commencement date) to withdraw from the course and avail a full refund of the fees paid

* Aboriginal and Torres Strait Islanders’ students are encouraged to apply.

Skills Assessment for Healthcare roles under the Aged Care Industry Labour Agreement

Overseas Nurses and other healthcare support workers have the option to undergo any or all the following Skill Assessments to explore job opportunities in Australia under the new Aged Care Labour Agreement. These assessments are required to be completed by candidates nominated by an employer under the Aged Care Industry Labour Agreement, and ensure a potential migrant’s skills meet the industry standards required to work in one of the three occupations listed below

  • Nursing Support Worker
  • Personal Care Assistant
  • Nursing Support Worker

Australian Nursing & Midwifery Accreditation Council (ANMAC) Skills Assessment

Under the Direct Care Occupation Skills Assessment category, ANMAC will assess applications to support the Australian Government’s Aged Care Industry Labour Agreement for the below two occupations.

  • ANZSCO Code 423312: Nursing Support Worker
  • ANZSCO Code 423313: Personal Care Assistant

Australian Community Workers Association (ACWA) Skills Assessment

  • ANZSCO Code 423111: Aged or Disabled Carer

if you wish to obtain assistance with preparing and submitting your Skills Assessment with ANMAC or ACWA.

Click Here

RPL and Credit Transfer

Students must submit a portfolio of past evidence, which may include third-party assessments, and partaking in an interview procedure. They can further have their prior learning and work experiences acknowledged in this certification. A practical demonstration of the portfolio presented by the students may also be used to evaluate student’s competencies and expertise, which will give the educators a clear idea. In addition to this mutual recognition and credit transfer allow students to have their previous formal training recognized.

Credit Transfer

Credit Transfer is only available for Australian qualifications when a student has completed the units considered necessary for a qualification at another Registered Training Organization.


Any other questions in your mind – let us give you some more clarity with the following FAQs – check below:

After you are qualified with the essential Course and degree as a Diploma in Practice Management you are eligible to work in multiple roles in the health sector such as-
  • Medical Receptionist
  • Senior Medical Receptionist
  • Healthcare Administrator
  • Practice Manager
  • Business Manager in health industry

There are a host of duties for a Practice manager to perform in the health industry-
  • Need to manage facility’s office staff
  • Human resources duties
  • Hiring members
  • Training new and old staff
  • Handle medical records
  • Billing
  • Ordering equipment and supplies
  • Administrative tasks
  • Ordering equipment and supplies

To excel in Practice manager role the person needs a variety of skills and qualities such as:
  • Good communication skills
  • Leadership and motivational skills
  • Must have financial skills.
  • Able to manage a changing environment
  • Imbibe organisational skills
  • Always willing to work with peers and respect the views of your subordinates.

In recent years, the average practice manager’s salary in Australia can be seen around $70,000-$90,000 per year.

(Source : https://au.talent.com/salary)