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Certificate III in Individual Support (Ageing and Disability)

Certificate III in Individual Support (Ageing and Disability)

  • AQF Level

    5

  • Course Duration

    18 Months

  • Mode of Delivery

    Blended (Sydney & Perth)
    Face to Face & Blended (Melbourne)

  • Professsional Experience Placement (PEP)

    160 Hours

  • Campus Locations

    Melbourne, Perth, Sydney

  • Intakes

    Every Week

    Batches start every week

Domestic Student

IHNA considers you a Domestic student if you are an Australian citizen, a permanent resident of Australia, a New Zealand citizen, a holder of a permanent humanitarian visa, or a temporary resident of Australia holding a valid visa of SC485 / SC482. Currently, enrolment for this course is limited to domestic students.

IHNA warmly encourages Aboriginal and Torres Strait Islander students to study with us, fostering an inclusive and culturally sensitive learning environment.

Overview

Community services work is all about supporting people, families and communities through real-life challenges — and doing it in a way that’s person-centred, ethical, and grounded in practice.

CHC52025 – Diploma of Community Services (Case Management) reflects the role of community service workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, you develop specialised community services skills and may work autonomously within your scope of work under broad direction, supporting people to make changes in their lives to improve personal and social wellbeing. The role may also include case management and program coordination responsibilities.

Check this course currency on the National Register of VET

May 2026 Intake

Admissions Open

Enrolments are open until 17th June 2026.

Upcoming Intakes

Upcoming Intake
Upcoming Intake
Upcoming Intake
Upcoming Intake

Mode of Delivery: Blended (Sydney & Perth)
Face-to-Face & Blended (Melbourne)

  • Community Service Worker
  • Child Protection Worker
  • Family Service Worker
  • Community Development Worker
  • Social Housing Coordinator
  • Community Service Case Manager
  • Mental Health Worker
  • Case Support Worker / Manager
  • Community Group Facilitator

Semester 1

CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCCCS004 Assess co-existing needs
CHCCCS019 Recognise and respond to crisis situations
CHCCDE028 Work within organisation and government structures to enable community development outcomes
CHCDFV001 Recognise and respond appropriately to domestic and family violence

Semester 2

HLTWHS003 Maintain work health and safety
CHCPRP003 Reflect on and improve own professional practice
CHCDEV004 Confirm developmental status
CHCCSM016 Undertake advanced assessments
CHCCSM009 Facilitate goal-directed planning
CHCCCS007 Develop and implement service programs

Semester 3

CHCCSL002 Apply specialist interpersonal and counselling interview skills
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCPOL003 Research and apply evidence to practice
CHCMGT005 Facilitate workplace debriefing and support processes
CHCCSM010 Implement case management practice
CHCCSM012 Coordinate complex case requirements
CHCCSM013 Facilitate and review case management

Course Fees for Full-Fee Paying Students

Full Course Fee

$9,990

No Funding Available
Status

Currently no funding available, please contact us for current fee options.

  • IHNA includes a 160-hour Professional Experience Placement (PEP) in Community Services settings, scheduled after completion of theory and simulation-based assessments, so students can apply skills in real workplace practice.
  • PEP is organised by IHNA, and students are assessed for readiness prior to placement commencement.
  • Workplace-based demonstration applies to specific units.
  • Before placement, students must sign the tripartite agreement and obtain:
    • National Police Clearance / AFP Clearance
    • Valid Working with Children Check (WWCC)
    • Required immunisation
  • Assessment oversight during PEP: IHNA assessors conduct at least two scheduled workplace visits per placement block (or online alternatives where required) and complete weekly discussions with the workplace supervisor to monitor progress.

Want to know more about IHNA’s clinical and industry partners? Click here

There are no formal entry requirements for this course; however, applicants should demonstrate the ability to perform tasks as required by the industry.

IHNA Admission Requirements
Core
  • Age: 18 years of age and above at the time of commencement*.
  • Education: Successful completion of an Australian Year 10 course or equivalent.
  • Mature Age Students (22+): May be considered without minimum education requirements; reviewed individually.
LLND
Required

All students must complete IHNA’s LLND test and are encouraged to have basic computer skills.

PEP Requirements
Checks
  • Satisfactory National Police Clearance (NCC) or Australian Federal Police (AFP) Clearance certificate.
  • Required immunisation.
  • Working with Children Check (WWCC).
  • A valid NDIS Worker Screening Check.

IHNA assessments include:

  • Theory Assessment (TA)
  • Simulation-based Assessment (SBA)
  • Professional Experience Placement (PEP)

RPL

Students will be offered opportunities to seek recognition of prior learning (RPL) in accordance with IHNA’s RPL policy and procedures. RPL decisions are based on evidence of a student’s previous skills, experience and learning, whether formal, informal or non-formal. IHNA makes these decisions using its assessment system and records them clearly and fairly to ensure consistency for all VET students, while keeping the training quality and standards intact.

Credit Transfer

IHNA grants Credit Transfer for units of competency previously completed at IHNA or other RTOs, provided the units are deemed equivalent to those in the current qualification. Students are informed of their right to apply for CT at multiple stages, including during the Pre-Training Review, admission process and on orientation day.

Application Process

Step 1 – Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.

Step 2 – Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant.

Step 3 – Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.

Step 4 – Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.

Step 5 – Confirmation of Admission: We will issue a confirmation of admission once the enrolment fee has been received.

Call us on 1800 22 52 83 for any questions regarding your application.

Security Alert

We would like to inform you about a recent surge in cyber scams. Your security is of utmost importance to us, and we want to ensure that you stay safe from potential threats.

Scammers have been employing sophisticated tactics to deceive individuals and steal sensitive information. It’s essential to be vigilant and cautious when dealing with online communications and transactions.

For IHNA’s students, it’s good to know that IHNA’s bank account details are not shared through email. Instead, the information is accessible through the secure Student Hub under Student Invoice & Payment. This method ensures that only authorised users with secure login credentials can access and view the information.

Additionally, making payments through the IHNA website provides another secure option for transactions, ensuring that personal and financial details are handled in a safe and protected environment.

For any questions or concerns related to payments or account details, students should reach out to IHNA directly through official contact channels (accounts@ihna.edu.au) to ensure the highest level of security and privacy.

  • Phone within Australia: 1800 22 52 83
  • Phone outside Australia: +61 3 9455 4462
  • Email: enquiry@ihna.edu.au

Campus Locations:

  • Melbourne Campus
  • Perth Campus
  • Sydney Campus
  • Brisbane Campus

Industry Partnerships

220+

Impact

Shapes 1,000+ healthcare leaders annually.

Student History

30,000+ students have studied with IHNA.

Scale

One of the largest providers of Diploma of Nursing in Australia.

View all our Awards and Rankings

For questions on courses, costs, careers, facilities, and entry requirements.

01

Adam Gardoll

The staff in my opinion are all supportive and friendly and I am enjoying my studies here.

02

Ashley Hartnett

The facilities are continually improving and the support I have acquired is unlike any other school.

03

Baby Aurora Trijo

The dedication, support and motivation of each staff member is great and enables students like myself to achieve their dream.

04

Christian Pascaran

The Staff/educators were very helpful to students when it came to addressing our problems.

05

Jismy Ouseph

I am really thankful to IHNA which gave me the confident and exposure to my nursing career.

Student Testimonial

It is always a pleasure to listen to the stories our students say about us! Take a sneak peak at the inspiring stories of our students, which often leave us in tears of intense happiness and give us strength and hope