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Diploma of Community Services

CHC52021 – Diploma of Community Services (Case Management)

  • AQF Level

  • Amount of Training

    1705 hours
  • Course Fee

    4,999 AUD
  • Mode of Delivery

    Online Blended
IHNA Online Policies, Procedures & Forms Check this course currency on the National Register of VET

* Aboriginal and Torres Strait Islanders’ students are encouraged to apply.

Why IHNA Online ?

  • Competency based training underpinned by adult learning principles
  • Scholarships are available
  • Access to 24*7 Online Library
  • Experienced educators with industry
  • Easy Payment Options
  • Finalist and Winner of national and international training award
  • Networking Opportunities with peak bodies and industries
  • IHNA Online Alumnus Status
  • Dedicated Student Support Team
  • Work Integrated Learning (WIL) – learn as you practise

Course Overview

Community and family health are often under pressure from many different directions in our modern day to day lives, and this can lead to complex issues if untreated. You can support and advocate for family welfare, community health, employment, and disability services.

The Diploma of Community Services (Case Management) is a professional accreditation that focuses on the skills required for the community services sector.

Our teaching will prepare you to confidently handle multiple responsibilities, including implementing service programs, evaluating and assessing client needs, and coordinating referral processes.

Your learning will equip you to communicate effectively and advocate on behalf of clients, employ counselling techniques, work one-on-one and in groups, complex assessment and referral, implement community development strategies, and understand the impacts of sociological factors on clients.

You can take this course as an entry pathway into the care/support industry.

This course is designed for people who are keen in promoting social justice and maximise human potential.Graduates of this qualification will connect people with services using a person-centred approach and strive to make a positive impact in people’s lives. This qualification will provide the following skills:

  • create and implement community development and health promotion programmes.
  • assess and coordinate complex cases.
  • manage work health and safety in a community service setting
  • work with diverse people including Aboriginal and Torres Strait Islanders
  • counsel and communicate effectively using appropriate channels
  • Oversee legal and ethical compliance
  • manage legal and ethical compliance
  • work with government structures and other relevant organisations to enable community development
  • understand client’s development status and provide service accordingly
  • analyse sociological factors that impact clients and provide appropriate services

Other skills you’ll acquire include advocacy, project management and group work.Professional experience in a community service setting will provide you with useful practical experience as part of your training.


  • 78 weeks (18 months)
  • Amount of Training is 1410 Hours
  • Blended

IHNA (Institute of Health and Nursing Australia) is trusted by more than ?????+ students and has been committed to providing excellence in education and training to meet the needs of the community since 2007.

Mode of Delivery

Mode of Delivery: Online Blended

Online theory with simulation workshop and work placement

This course is provided through the online, blended mode of delivery. It will be delivered over 1705 hours, including self-paced structured e-learning as per the session plan, on-campus simulation training, assessment, and 10 hours of work-based training / professional experience placement (PEP).

Students are advised that they will be required to do unstructured self-learning. Weekly support sessions are available for this course if you require any assistance.

Please call our friendly admissions team to know more about the course.

From within Australia : 1800 22 52 83, From outside Australia : +61 3 9455 4462

Career Opportunity

The jobs can be wide and varied including being a:

  • Senior Youth Worker
  • Aboriginal Housing Worker
  • Community Development Worker for Social Housing
  • Assistant Community Services Worker
  • Community Work Coordinator
  • Support Facilitator (Disability)
  • Support Facilitator (Community Services)
  • Community Housing Worker
  • Assistant Community Worker
  • Coordinator of Volunteer Worker
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Youth Housing Support Worker
  • Housing Manager
  • Welfare Support Worker
  • Case Coordinator (Disability)
  • Housing Assistant
  • Community Recreation Coordinator
  • Community Housing Resources Worker
  • Family Services Coordinator
  • Pastoral Care Worker
  • Community Worker

Work placement: Complete 120 hours of work experience in a community service organisation.

What will I study?

20 units are required for award of this qualification including:

  • 12 core units

  • 8 elective units

  • CHCCCS004

    Assess co-existing needs

  • CHCCCS007

    Develop and implement service programs

  • CHCCCS019

    Recognise and respond to crisis situations .

  • CHCCSM013

    Facilitate and review case management

  • CHCDEV005

    Analyse impacts of sociological factors on people in community work and services

  • CHCDFV001

    Recognise and respond appropriately to domestic and family violence

  • CHCDIV001

    Work with diverse people

  • CHCDIV002

    Promote Aboriginal and/or Torres Strait Islander cultural safety

  • CHCLEG003

    Manage legal and ethical compliance

  • CHCMGT005

    Facilitate workplace debriefing and support processes

  • CHCPRP003

    Reflect on and improve own professional practice

  • HLTWHS003

    Maintain work health and safety

  • CHCCSM009

    Facilitate goal-directed planning

  • CHCCSM010

    Implement case management practice

  • CHCCSM012

    Coordinate complex case requirements .

  • CHCCSM016

    Undertake advanced assessments

  • CHCCDE028

    Work within organisation and government structures to enable community development outcomes

  • CHCPOL003

    Research and apply evidence to practice

  • CHCDEV004

    Confirm developmental status

  • CHCCSL002

    Apply specialist interpersonal and counselling interview skills

Course Module

During this course, students must qualify for 20 units.

12 Core units

8 Elective units

An affordable way to learn from IHNA Online training experts

IHNA Online Admission requirements

There are no formal admission requirements for this certification, applicants must demonstrate their competence to accomplish assignments as specified by the university.

18 years of age and above at the time of commencement of the course*

Successful completion of an Australian Year 12 course or equivalent.

At Orientation, students will participate in a language, literacy, and numeracy (LLN) assessment to determine their language, literacy, and numeracy competencies (prior to commencing the courses).

Mature age students (22+) may also be considered without the minimum education requirements. Each case will be reviewed individually to ascertain the capacity of the applicant to meet qualification requirements

Digital literacy

Basic computer skills covering the most common usages of a computer, including managing computer files, word processing, using spreadsheets and databases; creating presentations; finding information and communicating using computers; and being aware of social and ethical implications of Internet use

Having own computer (desktop or laptop) to facilitate the training and assessment. Recommended Laptop requirements: Core i3 Processor, 4 GB of RAM, Operating system; Windows 7 or later version, Screen; 10” or higher, Microsoft Office or Open Office Program, Adobe Reader and Antivirus Program.

Professional Experience Placement (PEP) requirements
  • A satisfactory National Police Clearance (NCC) or Australian Federal Police (AFP) Clearance certificate
  • Immunisation records
  • Working with Children Check (WWCC)
  • National Disability Insurance Scheme (NDIS) Clearance
  • Students must declare a disability or disorder (if any), or if they are on any medication which may require reasonable adjustments.

In situations where a student does not meet the above requirements, there is a possibility that they may not be able to participate in practical placements. This could potentially impact their overall progress in the course. It’s important for students to fulfill these requirements to ensure a successful completion of the course and maximize their learning opportunities during practical placements.

Pathways to further Studies

Pathways from this course: Students may progress to higher level courses within and/or across the community/health sector such as:

  • CHC62015 – Advanced Diploma of Community Sector Management .
  • CHC51015 – Diploma of Counselling
  • CHC53315 – Diploma of Mental Health
  • CHC50421 – Diploma of Youth Work
  • BSB50420 – Diploma of Leadership and Management
  • HLT54121- Diploma of Nursing
  • Bachelor of Social Services

How to Apply

Step 1
Application: Submit your online application by clicking “Enrol Now” and pay your tuition fees.
Step 2
Access: Explore the learning resources and start learning on your learning platform. Credentials, user guide and a conditional offer letter will be sent to your email
Step 3
LLN:You are required to complete an LLN test, within the first 3 days of enrolling
Step 4
Confirmation:Upon completion of your LLN and any other prerequisites, you will be issued a Confirmation of Admission
Step 5
Cooling off period:Once enrolled students have a 5 working days cooling off period (from course commencement date) to withdraw from the course and avail a full refund of the fees paid

* Aboriginal and Torres Strait Islanders’ students are encouraged to apply.

An affordable way to learn from IHNA Online training experts

RPL and Credit Transfer


With RPL we assess your competency based on formal, non-formal, informal learning or direct work experience based on the required skills of the course.

Credit Transfer

We use CT where you’ve completed units of study at another TAFE College or Registered Training Organisation that meet the requirements of another course. We grant credit according to the Certification, Issuing, and Recognition of Qualifications and Statements of Attainment. Assessing a CT is free.

If you’re eligible for RPL or CT you may be able to complete the course in a shorter duration with reduction to total course fees. Check your eligibility with us.


Any other questions in your mind – let us give you some more clarity with the following FAQs:

A career in Community Services empowers you to pursue a variety of career paths while making a significant difference in people’s lives. Community Services is quite adaptable, allowing management to start exploring a broad spectrum of applications before emphasising on just one that they are specifically interested in.

Community services allows you to make a difference in the lives of vulnerable members of society. Every day, you improve the lives of others. Your initiatives assist those who are most in need of assistance in building better lives and provide them with motivation for a better future.

Community services case managers serve the wider populace by leading them to and assisting in the provision of the governmental and nongovernmental services that best meet their requirements. Evaluating, organizing, administering, monitoring, and reviewing actions effectively to accomplish the requirements of the customers for health and human services are all part of the case manager’s responsibilities. Becoming a certified case manager is beneficial in the long run.

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